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Familie Ronacher GmbH
DAS RONACHER Therme & Spa Resort
A-9546 Bad Kleinkirchheim
This privacy statement covers the collection and use of personal data which may be recorded when you contact us; for example, if you visit our website, enquire about, book or purchase services, or if you call us. Please take a moment to read the following document which will inform you how Familie Ronacher GmbH deals with your personal data, what types of data are collected in the first place, how and for what purposes these data are used, to whom Familie Ronacher GmbH passes on these data, and how Familie Ronacher GmbH protects your personal data. Your personal rights are the highest priority, and Familie Ronacher GmbH undertakes to protect these rights according to best practice. Of course, all further data protection obligations outside of this privacy statement remain unaffected.
Why does Familie Ronacher GmbH collect personal data, and for how long will personal data be stored?
Familie Ronacher GmbH collects and uses your personal data to offer you exemplary customer service in connection with your stay in Familie Ronacher GmbH hotels, to enable comfortable use of our website, and to be able to present you with perfect service offerings. In addition, your personal data help Familie Ronacher GmbH to keep you up to date with the newest products, special offers and other developments that we believe may be of interest to you. If you do not wish to be kept up to date with the latest developments and the latest product and service information, you are welcome to inform us of this at any time. Your personal data will be stored as long as necessary for the fulfilment of the above-mentioned services, or if Familie Ronacher GmbH is obliged to store such data beyond that period for compelling legal reasons.
What data will be collected?
There are a variety of circumstances in which your personal data can help Familie Ronacher GmbH to offer you a better service. For example, you might be asked for personal information when you begin a transaction. You will only ever be asked for the information that is relevant to the specific situation. This may include, for example, your name, postal address, telephone number, email address and preferred contact method, or credit card details. In addition, Familie Ronacher GmbH collects data for market research purposes, to get to know its customers better, and soto offer a more efficient service. Furthermore, Familie Ronacher GmbH collects personal data about customer activity on its website. With these data, Familie Ronacher GmbH can determine which information is especially useful for its customers, and which areas of its website and internet services most interest its customers.
When does Familie Ronacher GmbH pass on personal data?
Familie Ronacher GmbH takes the protection of your personal rights very seriously. Familie Ronacher GmbH assures you that it will neither give nor sell your contact details to other suppliers. In order to offer you exemplary service, Familie Ronacher GmbH may pass on your personal data to other companies which are nonetheless still bound to protect these data in accordance with this privacy statement. From time to time, it may be advantageous for Familie Ronacher GmbH to provide certain personal data to other companies which are employed by Familie Ronacher GmbH in order to supply you with products and services in the name of Familie Ronacher GmbH. In particular, these companies may help us in processing data, fulfilling customer orders, delivering products, managing and maintaining customer data, providing customer service, assessing your interest in products and services offered by Familie Ronacher GmbH, performing customer research or conducting customer satisfaction surveys. These companies are also bound to protect your personal data in accordance with this privacy statement as well as the relevant laws concerning the protection of privacy rights. Furthermore, Familie Ronacher GmbH may be obliged, on the basis of compelling statutory provisions or official directives, to disclose your personal data.
How does Familie Ronacher GmbH protect your personal data?
Familie Ronacher GmbH takes precautionary measures, including administrative, electronic and physical procedures, to protect your personal data from loss, theft and misuse, unauthorised access, transfer, modification and destruction. Some parts of the Familie Ronacher GmbH website use the industry standard SSL (Secure Sockets Layer) for encryption. This ensures the confidentiality of your personal information and credit card details in transactions over the Internet. You can also help us and contribute to the protection of your personal data on the internet by taking appropriate measures. Always make sure to use a secure web browser and to activate the settings of your web browser related to the protection of your personal data.
Integrity of your personal data
Familie Ronacher GmbH has implemented security measures to ensure that your personal data is always correct, complete and up-to-date for the intended purposes. Obviously you have the right at any time to have the correctness and currency of any personal data provided by you checked, and to request changes if necessary. You can help us in this by ensuring that your contact information and preferences are correct, complete and up-to-date. You can also request a copy of your personal data by getting in touch with us via the email address below.
Voucher Shop INCERT – Order Data Processing
On the basis of a separate agreement on the processing of personal data, your data will be collected and processed by INCERT eTourismus GmbH & Co KG, Leonfeldner Strasse 328, 4040 Linz within the framework of order data processing in accordance with Art 28 DSGVO in accordance with the relevant legal requirements on our behalf. As a contractor in case of support measures, INCERT eTourismus also has access to your date, but may only use it for support measures and not for its own purposes.
Retention and deletion of data
After interruption of the purchase or order process, the data stored with us will be deleted after 14 days in order to be able to support any problems within the scope of the order process. In the event of a contract being concluded, all data from the contractual relationship will be stored until the expiry of the tax retention period of 7 years.
The data "name, address, ordered voucher, purchased goods and date of purchase" are stored beyond that up to the expiration of the product liability (10 years) and/or up to the expiration of in the consumer protection law on basis guarantee and redemption period of vouchers (30 years).
After declared objection, we, Hotel Die Post, will ensure the deletion of the data on our part and on the part of any third parties to whom the data have been transmitted. Data processing is carried out on the basis of the legal provisions of § 96 Paragraph 3 TKG and Art 6 Paragraph 1 lit a (consent) and/or lit b (necessary for contract fulfilment) of the DSGVO.
Our website uses web widgets provided by HolidayCheck AG, Bahnweg 8, CH-8598 Bottighofen, Switzerland. Widgets are small applications that are embedded in the body of a website and show information from other websites.
The content we display in the widgets on our website (evaluations, recommendation rates) is retrieved from the HolidayCheck servers. To make this technically work, data is exchanged between the two respective servers. This data includes the date and time of the website access; the web page you accessed prior to accessing our website; your internet protocol address (IP address), browser type and version, device type, operating system and similar technical information.
Legal framework is our legitimate interest according to section 6 subsection 1 f) GDPR. Providing this service allows us to display current and correct content on our website. Processed data are solely used for the purpose of providing content and transmitting data provided by you when you submit an evaluation on our website. The data will not be used for any other purpose, especially not to analyse usage behaviour.
Use of Google Analytics, Google Conversion Tracking and Google Remarketing
Use of Checkeffect
Use of Facebook Pixel
Deactivation of Google Advertising
Use of Google Maps
Online booking on our website
- Description and scope of data processing
On our website you have the possibility to book and/or inquire rooms and offers. If a user uses this option, the data entered in the input mask will be transmitted to us and saved. This data is: title, first name, surname, email address, telephone number, address, number of guests, requests, date, time.
Online bookings via our website are completed using the online reservation system of websLINE Internet- & Marketing GmbH, Sägewerkstrasse 24, 83395 Freilassing, Germany. All booking data you enter shall be encrypted. websLINE commits to the data privacy-appropriate handling of your personal data. The company takes all organisational and technical measures to protect your data.
In this context, no further transfer of your data to third parties takes place. The data is used exclusively for processing your booking and for communication purposes.
- Legal basis for the processing of data
The legal basis for the processing of the data is the conclusion of an accommodation contract with the user.
- Purpose of data processing
The processing of personal data from the input mask serves solely to process your booking request and to process payment transactions.
- Duration of storage
The data will be deleted as soon as it is no longer necessary for the purpose of its collection. In the case of a contractual relationship, we will delete the data received as soon as national, commercial, statutory or contractual retention requirements have been met.
- Means of objection and removal
The user has the option to object to the processing of their personal data at any time.
We would like to point out that in the case of objection, the booking cannot be completed or the communication cannot be continued.